Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Krenos has appointed a Grievance Officer:
| Name | Bipin Kumar |
|---|---|
| Designation | Grievance Officer, Krenos |
| grievance@krenos.co.in | |
| Address | Krenos, Kattankulathur, Tamil Nadu, India |
| Online | krenos.co.in/report |
How to complain or report content
- Use the report form, or email grievance@krenos.co.in. Include the link to the content, what is wrong, and how to reach you.
- You get a ticket number (for example KRN-2026-000123). Quote it in any follow-up.
- We review the complaint and act within the times below. Then we tell you what we decided and why.
Response times
| What it is about | Acknowledged within | Resolved within |
|---|---|---|
| Intimate image of me shared without consent (including deepfakes) | 2 hours | 2 hours |
| Child sexual abuse material | 1 hour | 2 hours |
| Court order or government direction | 1 hour | 3 hours |
| Phishing, malware or scam | 1 day | 3 days |
| Impersonation | 1 day | 3 days |
| Other harmful or illegal content | 1 day | 3 days |
| Copyright or trademark infringement | 1 day | 15 days |
| An account belonging to someone under 16 | 1 day | 3 days |
| My personal data (access, correction, deletion, nominee) | 1 day | 15 days |
| A legal notice in another language | 1 day | 15 days |
| Billing, refund or subscription | 1 day | 15 days |
| My account or a moderation decision | 1 day | 15 days |
| Something else | 1 day | 15 days |
For intimate-image and child-safety reports about a Krenos share link, we disable the content as soon as the report arrives and keep it disabled while we review it. Complaints about your personal data, including access, correction, erasure and nomination, are resolved within 15 days. This is the period we publish under the Digital Personal Data Protection Rules, 2025.
If you disagree with our decision
- Reply to us with your ticket number and we will look at it again.
- For decisions about content, you can appeal to the Government of India’s Grievance Appellate Committee within 30 days of our decision.
- For complaints about your personal data, you can approach the Data Protection Board of India once our process is complete. People in the EU or UK can also complain to their data protection authority.
- Consumers can approach the National Consumer Helpline or a consumer commission. Nothing here limits your statutory rights.
Law enforcement and government requests
Authorised officers can send orders and directions to grievance@krenos.co.in with the subject line “Legal order”, or use the report form (category “Court order or government direction”). Orders are acted on within 3 hours of receipt.