This policy is part of the Krenos Terms of Service. It applies to everything you create, upload, generate, share or publish with the Service, and to how you use it.
1. Content you must not host or share
In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, modify, publish, transmit, store, update, share or generate with Krenos any information that:
- belongs to another person and to which you have no right;
- is obscene or pornographic, or is paedophilic;
- invades another person's privacy, including bodily privacy;
- insults or harasses on the basis of gender, or is racially or ethnically objectionable;
- relates to or encourages money laundering or gambling;
- promotes enmity between different groups on the grounds of religion or caste with the intent to incite violence;
- is harmful to children;
- infringes any patent, trademark, copyright or other proprietary right;
- deceives or misleads the recipient about the origin of a message, or knowingly and intentionally communicates misinformation that is patently false or misleading;
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order; causes incitement to the commission of any cognisable offence; prevents the investigation of any offence; or insults another nation;
- contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
- is an online game that is not a permissible online game, or an advertisement for, or promotion of, such a game;
- violates any law currently in force.
2. Misuse of the AI tools and platform
You must not use Krenos, its AI features or anything you build with it to:
- create phishing pages or pages that collect passwords, payment details or one-time codes under false pretences, including pages that imitate a bank, payment provider, government body or any other real organisation;
- create or distribute malware, ransomware, credential stealers, or exploits used against systems you are not authorised to test;
- run scams or fraud, including fake shops, fake invoices or receipts, investment schemes, and fake support pages;
- send spam, or build tools for sending it;
- produce or share child sexual abuse material, or any sexual content involving minors. We have zero tolerance for this: we remove it, keep the evidence, and report it to the authorities;
- produce or share non-consensual intimate imagery, including sexual "deepfakes" of real people;
- harass, threaten, stalk or dox anyone;
- spread election misinformation, or impersonate public officials or candidates;
- get around the safety systems of Krenos or of any AI provider, or break the usage policies of the provider serving your request;
- collect personal data through things you build without a proper notice and any consent the law requires;
- present AI output to others as professional medical, legal or financial advice;
- resell or share access, create multiple free accounts, or get around quotas and rate limits;
- interfere with the Service, for example with denial-of-service attacks, unauthorised scanning, or attempts to reach other users' data.
Good-faith security research is welcome. Report vulnerabilities to security@krenos.co.in. Do not access other users' data or disrupt the Service, and give us reasonable time to fix an issue before you disclose it.
3. What we do about violations
Depending on how serious and repeated the violation is, we may:
- remove content or disable access to it, including share links;
- restrict features;
- suspend or terminate the account;
- preserve records and report to law enforcement where the law requires it or where someone may be harmed.
We act on content we are told about, through a report or a lawful order, or that we otherwise become aware of. We do not monitor all content in advance. Where the law allows and it is safe to do so, we tell the account holder what we removed and why. They can ask for a review through the Grievance Redressal process.
4. How to report
Anyone can report content at /report or by emailing grievance@krenos.co.in. Please include the URL, what is wrong with it, and how we can contact you.
| Report type | Our response |
|---|---|
| Non-consensual intimate imagery (including deepfakes), reported by the person affected or someone acting for them | We act within 2 hours |
| A court order or a direction from an authorised government officer | We act within 3 hours |
| Child sexual abuse material | Removed immediately and reported |
| A request to remove other harmful content listed in section 1 or 2 (for example phishing, malware, impersonation, harassment) | Acknowledged within 24 hours; resolved within 72 hours |
| Copyright or other rights complaints, and any other grievance | Acknowledged within 24 hours; resolved within 15 days |
For the most urgent categories, we disable the reported content as soon as the report arrives and keep it disabled until we have reviewed it.
5. Copyright complaints
If you believe content on Krenos infringes your copyright, send a written notice to grievance@krenos.co.in with:
- a description of the work and your rights in it, or your authority to act for the owner;
- the exact URL of the content;
- why you believe it infringes;
- your name, address, email and phone number;
- a statement that the information in your notice is accurate;
- your physical or electronic signature.
In line with Rule 75 of the Copyright Rules, 2013, we will disable access to the content for 21 days. During that time you may obtain an order from a competent court. If no court order is received within 21 days, we may restore access. The person who posted the content may send a counter-notice explaining why it is not infringing, and we will consider it.